Five Kiosk Support

Support for the Five Kiosk app

Five Kiosk is a white-labelled, iPad-only ordering kiosk that businesses install at their venue. Customers use it to browse a menu, customise items, review their basket and place an order — entirely in person, on the iPad in front of them.

Contact Support

If you need help with Five Kiosk, email us at support@five.express and we’ll get back to you as soon as we can. Please mention the venue or business name if you know it, as this helps us find your kiosk’s configuration faster.

The following is for merchants and staff operating a Five Kiosk installation. If you are a customer at a venue using Five Kiosk, please speak to a member of staff on-site.

Common Issues

• Trouble accessing the kiosk: If the app is frozen, stuck on a loading screen, or unresponsive, try restarting the iPad.
• Passcode not working: Five Kiosk uses a nine-digit passcode on the first screen to unlock ordering. If your venue’s passcode isn’t working or needs to be reset, email us at support@five.express.
• App setup or configuration help: Setting up Five Kiosk for a new venue, or need changes to an existing configuration? Reach our onboarding team at support@five.express.
• Menu or ordering issues: If items, prices or customisation options need adding, removing or correcting, email support@five.express with the venue name and details of the change needed.

Privacy

To learn how Five Kiosk and Five ID handle personal data, read our Privacy Policy.